Week 11 (tutorial 10)

In this week , As usual, we start our class on 10am.
we discuss our tutorial 10 on the sport and Madam had already upload the answer for us.
Besides that, Madam also show us the hot link on http://online.mmu.edu.my/ .

Besides that, Madam also remind us to do Online Academic Evaluation. She told us that we can write the comment because lecture will not see get who are the one who write the comment unless you put your name on the end of the comment. 

Week 10

In this week , we doesn't have any class too, because Madam Fatimah got something to do, so week 11 class is canceled.
And here, we would like to wish Madam Fatimah Selamat Hari Raya ~~
"Qing Bao" Ada tak ?? HAHAHAHA ~
wish Madam Fatimah enjoy her Raya to the MAX !!!

Week 9

In this week lecture, we are going to learn about lecture 10: Knowledge Management System.
In this chapter , we can know that :

• To explain the nature of systems thinking
• To describe knowledge management systems and key drivers
• To distinguish between the different types of knowledge management systems
• To discuss how knowledge management systems contribute to the knowledge process
• To discuss critical issues for successful knowledge management system development and implementation

Drivers of KM system

• Deming and Juran – most errors arose from ineffective systems rather than operators
• PDCA: Plan, Do, Check, Act
• TQM and continuous improvement
• BPR led to flatter hierarchies
• Lean production including just-in-time and eliminating zero-value activities

Knowledge Management System Principls

• System
• Defined purpose and boundary
• Controllable
• Inter-related components
• Stakeholders
• End-user
• System manager 
• Content manager 

DECISION SUPPORT SYSTEMS

• Assist decision making by combining data, analytical tools and models to support structured and unstructured decisions
• May use statistical models and trend analyses
• Analyse data to produce graphs, charts and reports
• May use internal and external data

KMS Development Stages

1. Justify the need for a system
2. Identify the system requirements
3. Clarify the system specifications
4. Evaluate potential systems
5. Select the best option / components
6. Implement the system
7. Evaluate the system adoption and acceptance