In this chapter , we can know that :
- To explain the nature of systems thinking
- To describe knowledge management systems and key drivers
- To distinguish between the different types of knowledge management systems
- To discuss how knowledge management systems contribute to the knowledge process
- To discuss critical issues for successful knowledge management system development and implementation
Drivers of KM system
- Deming and Juran – most errors arose from ineffective systems rather than operators
- PDCA: Plan, Do, Check, Act
- TQM and continuous improvement
- BPR led to flatter hierarchies
- Lean production including just-in-time and eliminating zero-value activities
Knowledge Management System Principls
- System
- Defined purpose and boundary
- Controllable
- Inter-related components
- Stakeholders
- End-user
- System manager
- Content manager
DECISION SUPPORT SYSTEMS
- Assist decision making by combining data, analytical tools and models to support structured and unstructured decisions
- May use statistical models and trend analyses
- Analyse data to produce graphs, charts and reports
- May use internal and external data
KMS Development Stages
- Justify the need for a system
- Identify the system requirements
- Clarify the system specifications
- Evaluate potential systems
- Select the best option / components
- Implement the system
- Evaluate the system adoption and acceptance
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