Week 11 (tutorial 10)

In this week , As usual, we start our class on 10am.
we discuss our tutorial 10 on the sport and Madam had already upload the answer for us.
Besides that, Madam also show us the hot link on http://online.mmu.edu.my/ .

Besides that, Madam also remind us to do Online Academic Evaluation. She told us that we can write the comment because lecture will not see get who are the one who write the comment unless you put your name on the end of the comment. 

Week 10

In this week , we doesn't have any class too, because Madam Fatimah got something to do, so week 11 class is canceled.
And here, we would like to wish Madam Fatimah Selamat Hari Raya ~~
"Qing Bao" Ada tak ?? HAHAHAHA ~
wish Madam Fatimah enjoy her Raya to the MAX !!!

Week 9

In this week lecture, we are going to learn about lecture 10: Knowledge Management System.
In this chapter , we can know that :

• To explain the nature of systems thinking
• To describe knowledge management systems and key drivers
• To distinguish between the different types of knowledge management systems
• To discuss how knowledge management systems contribute to the knowledge process
• To discuss critical issues for successful knowledge management system development and implementation

Drivers of KM system

• Deming and Juran – most errors arose from ineffective systems rather than operators
• PDCA: Plan, Do, Check, Act
• TQM and continuous improvement
• BPR led to flatter hierarchies
• Lean production including just-in-time and eliminating zero-value activities

Knowledge Management System Principls

• System
• Defined purpose and boundary
• Controllable
• Inter-related components
• Stakeholders
• End-user
• System manager 
• Content manager 

DECISION SUPPORT SYSTEMS

• Assist decision making by combining data, analytical tools and models to support structured and unstructured decisions
• May use statistical models and trend analyses
• Analyse data to produce graphs, charts and reports
• May use internal and external data

KMS Development Stages

1. Justify the need for a system
2. Identify the system requirements
3. Clarify the system specifications
4. Evaluate potential systems
5. Select the best option / components
6. Implement the system
7. Evaluate the system adoption and acceptance

Week 9 (tutorial 8)

In this week tutorial, Madam start discuss the tutorial 8 question with us. This tutorial is about training and learning. The important of learning in knowledge community.

After that, Madam start to discuss the midterm paper. We see the paper that we get back, we feel SAD and wanna cry, its have many careless mistake make our mark gone. So we decide to do it carefully in the Final Exam.

Week 8

In this week lecture class, Ma'am conduct 2 chapters in one lecture its was because we have no class on hari raya time, so we need to catch up the syllable. The topic is lecture 8 "The Learning Organization" and lecture 9 "Knowledge Management Tools".

In this week lecture, we learn about :

(lecture 08)

• Describe the learning principles that should operate in a knowledge environment 
• To explain the differences between organisational learning and the learning organisation
• Outline the requirements of a comprehensive knowledge development strategy
• Identify strategies to help develop social capital

(lecture 09)

• To describe different component technologies found in KM
• To explain different technologies for capturing, organising, storing and sharing new knowledge
• To contrast the functions of different component technologies
• To select appropriate KM technologies for particular needs

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Learning in a Knowledge Environment

• Training: learning processes guided by an expert
• Learning: changes in skills, knowledge and abilities which influence how people think and operate in the future
• Development: ongoing process of growth and change which occurs as new influences are encountered
• Competencies: areas of knowledge and skills which contribute to job-related behaviours 
• Capabilities: the range of skills and competencies which enable the individual to meet the challenges associated with performing complex work roles

In Knowledge worker may own 7 type of organization knowledge: 

• Know What 
• Know Who
• Know How 
• Know Why 
• Know Where
• Know When
• Know If

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There are 3 type of different form of knowledge :

• Structured - 
• Financial data 
• Sales data
• Customer data 
• Demographic data 
• Semi-structured -
• Cases
• Polices
• Procedures
• Actions plans
• Unstructured
• Documents
• E-mails
• Presentation
• Video

Capture Knowledge - cognitive mapping tools

Information retrieval tools

Knowledge Sharing and Dissemination

After learning on lecture 9, we know that content creation and management tools are used to structure and organize knowledge content for each retrieval and maintenance. Besides that, Groupware and other collaboration tools are essential enablers of knowledge flow and knowledge-sharing activities among personnel. Furthermore, data mining and knowledge discovery techniques can be used to “discover” or identify emergent patterns that could not have otherwise been detected.

Week 8 (tutorial 6)

Today is an important day, because our TKM midterm mark is release. We will quite disappointed because the mark is not so good. This tell us that memorize is not a good way to answer the exam question, we must understand the meaning, so that we can solve the question easily.

As usual, madam start her tutorial class and discuss the tutorial 6. After discuss the tutorial, madam give us a "surprise". Madam give us chance to increase our midterm mark by doing another " sup midterm paper " , we felt happy and do it carefully.

Madam have a fast efficiency, the sup midterm paper mark is release on the evening, me and my friend faster went to her room and check for the mark. We felt sad again, because the mark doesn't improve. T_T

This result had make us a day . SOB SOB

Week 7

In this week, our lecture is learn about :

• Develop better understanding of organizational culture - Key dimensions of different cultures.
• Identify cultural enablers and obstacles of knowledge sharing.
• Discuss relationship between organizational change and KM.
• Identify major phases involved in initiating organizational change to attain KM goals.

Changing Organization Culture

On top of that, Mrs.Siti showed us few video related to organizational culture like working environment in Microsoft, and Google. The most attracting one is Google. Below is the link for Google.

After watching this video, we are extremely excited work as a Google employee, because the welfare is so attracting people, food is free, gym is free, everything is FREE!! wowowow ...