Week 9 (tutorial 8)

In this week tutorial, Madam start discuss the tutorial 8 question with us. This tutorial is about training and learning. The important of learning in knowledge community.

After that, Madam start to discuss the midterm paper. We see the paper that we get back, we feel SAD and wanna cry, its have many careless mistake make our mark gone. So we decide to do it carefully in the Final Exam.

Week 8

In this week lecture class, Ma'am conduct 2 chapters in one lecture its was because we have no class on hari raya time, so we need to catch up the syllable. The topic is lecture 8 "The Learning Organization" and lecture 9 "Knowledge Management Tools".

In this week lecture, we learn about :

(lecture 08)

• Describe the learning principles that should operate in a knowledge environment 
• To explain the differences between organisational learning and the learning organisation
• Outline the requirements of a comprehensive knowledge development strategy
• Identify strategies to help develop social capital

(lecture 09)

• To describe different component technologies found in KM
• To explain different technologies for capturing, organising, storing and sharing new knowledge
• To contrast the functions of different component technologies
• To select appropriate KM technologies for particular needs

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Learning in a Knowledge Environment

• Training: learning processes guided by an expert
• Learning: changes in skills, knowledge and abilities which influence how people think and operate in the future
• Development: ongoing process of growth and change which occurs as new influences are encountered
• Competencies: areas of knowledge and skills which contribute to job-related behaviours 
• Capabilities: the range of skills and competencies which enable the individual to meet the challenges associated with performing complex work roles

In Knowledge worker may own 7 type of organization knowledge: 

• Know What 
• Know Who
• Know How 
• Know Why 
• Know Where
• Know When
• Know If

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There are 3 type of different form of knowledge :

• Structured - 
• Financial data 
• Sales data
• Customer data 
• Demographic data 
• Semi-structured -
• Cases
• Polices
• Procedures
• Actions plans
• Unstructured
• Documents
• E-mails
• Presentation
• Video

Capture Knowledge - cognitive mapping tools

Information retrieval tools

Knowledge Sharing and Dissemination

After learning on lecture 9, we know that content creation and management tools are used to structure and organize knowledge content for each retrieval and maintenance. Besides that, Groupware and other collaboration tools are essential enablers of knowledge flow and knowledge-sharing activities among personnel. Furthermore, data mining and knowledge discovery techniques can be used to “discover” or identify emergent patterns that could not have otherwise been detected.

Week 8 (tutorial 6)

Today is an important day, because our TKM midterm mark is release. We will quite disappointed because the mark is not so good. This tell us that memorize is not a good way to answer the exam question, we must understand the meaning, so that we can solve the question easily.

As usual, madam start her tutorial class and discuss the tutorial 6. After discuss the tutorial, madam give us a "surprise". Madam give us chance to increase our midterm mark by doing another " sup midterm paper " , we felt happy and do it carefully.

Madam have a fast efficiency, the sup midterm paper mark is release on the evening, me and my friend faster went to her room and check for the mark. We felt sad again, because the mark doesn't improve. T_T

This result had make us a day . SOB SOB

Week 7

In this week, our lecture is learn about :

• Develop better understanding of organizational culture - Key dimensions of different cultures.
• Identify cultural enablers and obstacles of knowledge sharing.
• Discuss relationship between organizational change and KM.
• Identify major phases involved in initiating organizational change to attain KM goals.

Changing Organization Culture

On top of that, Mrs.Siti showed us few video related to organizational culture like working environment in Microsoft, and Google. The most attracting one is Google. Below is the link for Google.

After watching this video, we are extremely excited work as a Google employee, because the welfare is so attracting people, food is free, gym is free, everything is FREE!! wowowow ...

Week 7 (Midterm)

In this tutorial class, we doesn't discuss the tutorial question but having an important activities : MIDTERM!!! 

Me and my friend are so "ganjiong" on this exam. When madam went in the room and start giving the exam paper, we felt scary and nervous.
This is an open book test, so we read the question and try to find the answer from the note. But unfortunately, it have no much answer can be found. So we have to think ourselves and solve the midterm paper.

After the exam, we felt sad because it is very hard for us. After the exam, madam dismiss the class.

Week 6

In This Week Lecture, we are going to :

• Understand how user and task modeling approaches can help promote effective knowledge use at the individual, group, and organizational level.

• Describe how an organizational knowledge management architecture is designed.

• Define organizational learning and describe the links between individual and organizational learning.

• Compare and contrast learning and understanding with internalization of knowledge.

Firstly, we went to individual  level of knowledge application based on four dimensions of personality type. Interest, Perception, Judgement, and Environment.

Besides that, in knowledge reuse, there are 3 major roles:

• Knowledge Producer
• —Person who produced knowledge or object
• Knowledge Intermediary
• —Prepares knowledge for reuse by indexing, packaging, marketing
• Knowledge Reuser
• —Retrieves, understands and applies knowlege

                           Repository Development

Facilitating knowledge acquisition and application or reuse:

• —Create knowledge repository to house the intellectual assets.
• —Create a corporate yellow pages so that knowledge workers can find out who is knowledgeable in which areas of expertise.
• —Capture best practices and lessons learned and make them available to all others in the organization via the knowledge base.
• —Empower a Chief Knowledge Officer to develop and implement a KM strategy for the organization.
• —Ensure that the organizational culture will help facilitate the key phases required for the KM cycle (to capture, create, share, disseminate, 

Week 6 (tutorial 5)

In this week tutorial, as usual , we have discuss the tutorial 5.

After we discuss the question, Madam remind us that the midterm is coming soon, tell us to prepare before going to exam. The exam format is all structure and something like case study, so we need to focus on it. 

Before the class is dismiss, Madam prepare a color game to play with us . It looks something like this :

It is hard to play because it will mess up the color and the word together, it was fun and funny to play this game. After that , the class is dismiss.

Week 5

In this week, we are learn to:

• Describe the key components of a community of practice.
• Define the major roles and responsibilities in a community of practice
• Identify enablers and obstacles to knowledge sharing.

Once knowledge has been captured and codified, it needs to be shared and disseminated throughout the organization

And how do we find information? 

"Social network analysis is the mapping and measuring of relationships and flows between people, groups, organisations, computers or other information/knowledge processing entities." (Valdis Krebs, 2002). Social Network Analysis (SNA) is a method for visualizing our people and connection power, leading us to identify how we can best interact to share knowledge.

When to use:

• Visualize relationships within and outside of the organization.

• Facilitate identification of who knows who and who might know what - teams and individuals playing central roles - thought leaders, key knowledge brokers, experts, etc.

• Identify isolated teams or individuals and knowledge bottlenecks.

• Strategically work to improve knowledge flows.

• Accelerate the flow of knowledge and information across functional and organisational boundaries.

• Improve the effectiveness of formal and informal communication channels.

• Raise awareness of the importance of informal networks.

Week 5 (tutorial 4)

Having a very good morning on the day, me and my friend meet up at the MMU front door and went to class together.

In this week tutorial , as usual, we start to discuss the tutorial question. In the middle of the discussion, Madam ask us to draw our knowledge capture & codification about knowledge management this subject in a cognitive maps form.

Besides that, Madam also ask one student to show that how a person get in to a kancil  and how to come out  from the car.